Privacy Policy
Privacy Policy
Last updated: 29 September 2026
We respect your privacy and aim to explain clearly how your personal information is handled.
Who we are
Precision Ear Wax Removal is operated by Sharon Caldwell, a sole trader responsible for your personal information.
Email: precisionearwaxremoval@gmail.com
When you contact us
When you telephone or email Sharon, you may provide your name, contact details, address and information about your enquiry.
We use this information to answer your questions, arrange home visits and communicate about your appointment. Email correspondence is handled through Gmail. Client treatment records are not stored on this website.
For appointment enquiries and bookings, we use your information to take steps at your request before providing a service and to fulfil that service. We also retain financial information where required by law.
Health information and your consultation
You provide relevant health information during your consultation with Sharon. This helps her assess whether earwax removal is suitable and plan your care.
Before collecting this information, Sharon will explain how it will be used, recorded and retained, and provide the relevant patient privacy information.
Before treatment, Sharon will explain the proposed procedure, its benefits, possible risks and suitable alternatives. You can ask questions and decide whether to proceed.
Health information is not stored on the website. Any recorded information is securely destroyed when it is no longer needed for your care or applicable record-keeping requirements.
Payments
Payments are arranged directly with Sharon. This website does not process payments or store payment-card details.
Storage and sharing
Emails are handled through Google’s Gmail service. Other providers may process information when supporting our website or business services.
Keeping your information
We keep information only for as long as needed for the purpose it was collected and any applicable record-keeping requirements. It is then securely deleted or destroyed.
Cookies and website information
Our website may use cookies and similar technologies to support website functionality, security and performance.
Where analytics or other optional technologies are used, we will provide information about their purposes and offer appropriate controls, including consent where required by law.
You can also manage certain cookie settings through your web browse
Your privacy rights
Depending on the circumstances, you can ask to:
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Access your personal information.
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Correct inaccurate information.
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Delete information that no longer needs to be kept.
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Restrict or object to certain uses of your information.
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Receive a portable copy of information where this right applies.
Where processing relies on consent, you can withdraw it at any time. This does not affect processing that took place lawfully before withdrawal.
To ask a question or exercise your rights, email precisionearwaxremoval@gmail.com.
You can also complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint.
Updates to this policy
We may update this policy as our services or information-handling arrangements change. The latest version will be available on this page.
